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Non-emergency medical transport

Prove every trip.
Check every payment.

Your broker pays on their math. Almost nobody checks it, because checking means proving where the van actually went, and on paper you cannot.

Built with Iowa operators. Works wherever your broker pays, because the rules that matter here are federal and the mileage argument is geometry.

Free to set up · live the same day · no card

CLM-4471-A · T2003COMPLETE
  1. 09:14:22En route41.5667, -93.8870
  2. 09:31:08Arrived pickup41.5701, -93.8912
  3. 09:33:47Picked upsigned41.5701, -93.8912
  4. 09:52:19Dropped offsigned41.6012, -93.6103
Broker paid 5.0 miStraight line 11.4 mi

Underpaid$13.76

No road is shorter than the line between two points. The payment is short whatever route the van took.

The money you lose is the money nobody reports.

01

Trips that were never billed

They appear on no remittance. There is no denial to notice and no short payment to chase, so nothing flags them. It is usually the largest number.

02

Payments that came up short

The claim was paid, just not fully. The money arrives, so it looks like it worked. Wrong rate, wrong mileage tier, wrong level of service.

03

Trips you cannot defend

Completed, billable, and with nothing behind them if the payer asks. That only matters after somebody asks, which is when nobody is looking.

How it works

Evidence at the curb, arithmetic at the desk

Two halves. The driver makes the record; the office checks it against the contract.

  1. 1

    The driver taps one button

    One trip, one screen, one action at a time. Time, location and both signatures are captured as the trip happens. Every tap is saved on the phone before the network is touched.

  2. 2

    Claims build themselves

    Completed trips carrying a signature and a full event chain are priced against your contracted rate. Anything thin is held back and reported rather than billed.

  3. 3

    Payments get checked

    Paste the remittance. Every line is read against the contract and against the trip itself, and what does not add up is listed in dollars.

What it finds

Six things a broker's portal will never tell you

Every one of these is a question about whether the broker paid correctly. Their software is not going to ask it.

Never billed

Completed with a signature and a full event chain, and no claim was ever raised.

Paid short

Less arrived than the contract says it should have.

Mileage short

Paid for fewer miles than the straight-line distance between pickup and dropoff.

Downgraded

The van ran wheelchair. The payment says ambulatory.

Denied

Came back at zero, with the reason code attached.

No-show unpaid

Arrival recorded with GPS, and the contract pays for it.

The mileage check is the one that survives an argument. Straight-line distance is a floor on how far the van drove, because no road is shorter than the line. You are not arguing your odometer against their software. You are pointing at a map.

In the van

It works where there is no signal

Rural Iowa has real dead zones. An app that loses a pickup time because a van was behind a hill is worse than the paper it replaces.

  • Every tap is saved before the network is touched

    The screen advances instantly whether or not there is signal. Nobody waits at a curb.

  • The queue is honest about itself

    It says what is saved on the phone and what has reached the office. It never claims to have sent something it has not.

  • Nothing is recorded twice

    A van that loses signal mid-request retries. The second attempt is ignored rather than becoming a duplicate pickup time, and a duplicate trip becomes a duplicate claim.

Offline · 3 updates saved on this phone
Sophia S.9:15
WheelchairOxygen
Pickup
128 Main St, Ames
Dropoff
Mary Greeley Medical Center
Picked up

Client is in the vehicle

Pricing

Priced per vehicle, like everything else you buy

Operations is the dispatch and capture side. Recovery is the part that checks the broker.

Operations

$55per vehicle, per month

Trips, assignment, the driver app, signatures, credentials, and the audit trail behind every trip.

  • Roster import from your broker
  • Offline capture with GPS and signatures
  • Credential and lift enforcement at assignment
  • Driver manifests and daily texts

Operations + Recovery

The point of it
$100per vehicle, per month

Everything above, plus the reconciliation layer that checks what the payer actually paid.

  • Contracted rates per payer and service level
  • Claims built only from defensible trips
  • Remittance import and matching
  • All six findings, with the evidence attached
  • Margin after driver pay, by payer

Setup and training is a one-time $1,500. Founding operators keep their rate. Talk it through first if you would rather.

Questions worth asking

We already use the broker's portal. Why another system?
Keep using it. It dispatches perfectly well. What it will never do is tell you the broker underpaid you, because it belongs to the broker. This sits alongside it and checks the arithmetic.
Do we have to type every trip in twice?
No. Export the roster from your portal and paste it in. Re-importing a corrected roster updates the schedule instead of duplicating it, and never touches a driver or a trip already under way.
Does this submit claims for us?
Not yet. It builds them, prices them against your contract, and prints a worksheet to key from. Submission still happens where it happens today.
What do drivers have to install?
Nothing. It opens in the phone's browser and can be added to the home screen. No app store, no updates to chase.
We are not in Iowa. Does this still work?
Yes. Payers and rates are things you enter, not things baked in, so MTM, ModivCare, Veyo or a facility contract are all just rows. The rule that stops a billing agent taking a percentage is federal, and no road is shorter than a straight line in any state. Pick your timezone at signup and the rest is identical.
How long until we are running?
The same day. Add your vehicles, drivers and clients, import a roster, and the first trip can be captured that afternoon.

Set it up before tomorrow’s run.

Add a van, a driver and a client, and capture a trip on a phone. It takes about ten minutes to see whether it fits how you work.